Streamlined processes, clearly defined areas of responsibility, and an immediate overview of capacity and availabilities ensure a smoothly running Emergency Department that meets region-wide KPIs.
Since the inauguration of the new Emergency Department in 2012, Odense University Hospital (OUH) has been faced with a higher number of patients than expected and limited resources. However, through process identification, standardization and a better utilization of the existing Clinical Logistics solution, the Emergency Department has been able to reduce the patient waiting time, bring down employee sick leave, and improve the overall flow in the department with more efficient treatment planning.
There are many different ways to improve the workflow in an Emergency Department. In Odense, focus has been on optimizing the already existing work processes.
”There are many different ways to improve the workflow in an Emergency Department. In Odense, focus has been on optimizing the already existing work processes.”
Consequently, steps and responsibilities have been defined and communicated, the use of triage levels during visitation has been streamlined, and capacity conferences have been initiated using patient and treatment data from the clinical logistics solution. As the clinical logistics system always offers real-time overviews of the current and near-future situation in the emergency and collaborating departments, utilizing this information to plan ahead has proven to make a considerable difference in ensuring efficiency and an optimized patient treatment. A major goal of trying to deal with overloads has been achieved and has thus led to a better experience for patients and employees alike.